All annual tickets purchased so far that are valid beyond March 27th 2020 will automatically be extended in their validity by the period of unplanned closure. The validity of the tickets will be stored anew in our cash register system, so you don’t have to worry about anything and there is no need to issue a new ticket.
All bookings that fall within the period of unplanned closure (currently until 04/18/2020) will be cancelled and refunded. Our staff will contact all affected parties directly in the near future!
In addition, the general booking conditions apply. Due to the high number of inquiries, there are currently delays in the booking process. We ask for your understanding.
All booked safari specials that fall into the period of unplanned closure (your day as a Predator Keeper, your day as a Monkey Keeper, your day as an Animal Keeper, Photo Safari, your personal Quad Safari, etc) can either be refunded or if possible rebooked to a later date. Our staff will contact all concerned directly in the near future.
If you have any further questions, we are at your disposal! Please understand that there may be delays in the processing of inquiries at the moment.
Overnight stays: firstname.lastname@example.org
General questions: email@example.com